Does Enterprise have a lost and found?
Enterprise Lost and Found locations are generally found at your closest airport. You can call Enterprise Customer Service at 1-855-266-9565 to report a lost item, but they will immediately direct you to their Lost Returns Website. The website lists Enterprise Lost and Found locations and contact information by state and city. However, lost items are not covered by your auto insurance. You will need to buy Personal Effects Coverage (PEC) at the rental counter to cover the cost of lost items.
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Daniel Walker
Licensed Auto Insurance Agent
Daniel Walker graduated with a BS in Administrative Management in 2005 and has run his family’s insurance agency, FCI Agency, for over 15 years (BBB A+). He is licensed as an insurance agent to write property and casualty insurance, including home, life, auto, umbrella, and dwelling fire insurance. He’s also been featured on sites like Reviews.com and Safeco. To ensure our content is accura...
Licensed Auto Insurance Agent
UPDATED: Oct 18, 2023
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Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.
UPDATED: Oct 18, 2023
It’s all about you. We want to help you make the right coverage choices.
Advertiser Disclosure: We strive to help you make confident auto insurance decisions. Comparison shopping should be easy. We are not affiliated with any one auto insurance provider and cannot guarantee quotes from any single provider. Our partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.
On This Page
- Enterprise Lost and Found locations are generally found at your nearest airport
- You can report a lost item at the Enterprise Lost Returns Website
- Enterprise Lost and Found will typically hold lost items for 30 days or more
What if I left something in my rental car? Oh well — you can’t always remember everything. The good news is that Enterprise Rent-A-Car has a Lost and Found department. Enterprise Lost and Found will hold items left behind in a rental car or at any of their locations for 30 days or more.
You can find the Enterprise Lost and Found near you by calling 1-855-266-9565 or visiting their website and searching for your city. Also, check your local airport for the closest Enterprise Lost and Found location.
Should drivers file auto insurance claims for lost items? No, because auto insurance doesn’t cover items lost or damaged in a vehicle. However, you should contact your insurance company as soon as possible if you’re in an accident in a rental car.
Read our guide now to learn how to contact Enterprise Lost and Found, what to do if you lose your rental car keys, and how rental car insurance claims can impact your rates.
Are you looking for affordable rental car insurance right now? Enter your ZIP code above to compare local auto insurance quotes for free.
What is the Enterprise Lost and Found phone number?
Enterprise Lost and Found phone numbers will vary by city. The company offers a convenient search tool for customers to find their local lost and found locations.
If you left something in a vehicle, you can contact Enterprise Customer Service at 1-855-266-9565, and they will immediately direct you to their Lost Returns website.
On the website, states are listed in alphabetical order. If an Enterprise Lost and Found department is in your city, it will be linked. If you don’t see your city on the list, you can contact the lost and found at the closest airport.
For example, there are only two Enterprise Lost and Found locations in Georgia. Customers living in Marietta or Macon would visit the Enterprise Lost and Found at the Atlanta airport, while anyone living on the coast would head to the Savannah/Hilton Head International Airport.
If you don’t see your city on the list, you can also submit a question to the Enterprise Support Team. The submission form will look like this:
Choose “Lost Item” from the Topic pulldown menu. Then, describe your item and rental car in the Comments section. Next, it will prompt you to enter your contact information. An Enterprise agent will get in touch with you, and you will receive a Lost Item Report Reference Number you can use to check the status of your belongings.
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What happens if I lose my Enterprise rental keys?
If you lose your rental car keys, contact Enterprise roadside assistance immediately.
Call Enterprise roadside assistance at 1-800-307-6666 to report your lost keys. Contact roadside assistance if you’re locked out of your vehicle, too.
Then, wait with the vehicle until the tow truck arrives. Be prepared to pay for the tow costs and a replacement key. On average, Enterprise lost keys fees can range between $20-$350 depending on the type of key and vehicle you rented.
To avoid losing rental car keys, you can ask an agent for a spare set at the rental counter. You may have to pay a fee or deposit upfront, but you won’t have to worry about waiting on roadside assistance.
Will auto insurance cover items left behind in a rental car?
No, auto insurance does not cover items in any vehicle, whether it’s your own or a rental car. Even if your items are lost or damaged after an auto accident, you will file a claim with your homeowners or renters insurance policy.
If you want auto insurance to cover items left behind in a rental car, you must buy Personal Effects Coverage (PEC) at the rental counter. This coverage extends to items lost, damaged, or stolen while inside the rental car.
Is rental car insurance necessary? That depends on the unique circumstances of your trip. If you want insurance just to cover your items, then forego the bundles they offer at the rental counter and ask for PEC.
However, if your personal auto insurance policy is not full coverage, or if you’re renting a luxury or exotic vehicle, you may want to buy rental car insurance to ensure you aren’t paying out of pocket in the event of an accident.
If you opt for rental car insurance, this will often include Supplemental Liability Insurance (SLI) of up to $1 million and a Collision Damage Waiver (CDW). This waiver means that Enterprise will not require customers to pay on Enterprise insurance claims.
Depending on your personal policy, you may already have coverage for rental cars. Rather than overpay for coverage, enter your ZIP code below to find out what’s in your auto policy and where you might find cheaper auto insurance rates near you.
Frequently Asked Questions
Does Enterprise have a lost and found department?
Yes, Enterprise Rent-A-Car typically has a lost and found department to assist customers who have lost or forgotten items in their rental vehicles.
How can I inquire about a lost item with Enterprise?
If you believe you have lost an item during your rental with Enterprise, you should contact the location where you returned the vehicle as soon as possible. Provide them with details about the lost item, including a description and any relevant information that may help in locating it.
What should I do if I realize I lost something after returning my rental car to Enterprise?
If you realize that you have lost an item after returning your rental car to Enterprise, it is still recommended to contact the location where you returned the vehicle. They may be able to check their lost and found records or contact the next customer who rented the vehicle to inquire about the lost item.
How long does Enterprise keep lost items?
The duration for which Enterprise keeps lost items can vary by location and the specific item in question. It is advisable to contact the rental location as soon as possible to report the lost item and inquire about their lost and found policies.
Will Enterprise reimburse me for a lost item?
Enterprise’s policy regarding reimbursement for lost items may vary. Generally, they are not responsible for lost or stolen items left in the rental vehicle. However, it is recommended to contact the rental location and explain the situation. They may provide guidance on any available options or assistance they can offer.
Can I file an insurance claim with Enterprise for a lost item?
Rental car insurance typically does not cover personal belongings lost or stolen from the rental vehicle. However, it’s advisable to review your insurance policy or contact Enterprise’s customer service to inquire about any specific coverage related to lost items.
Is it possible to retrieve a lost item from Enterprise even if I rented from a different location?
Yes, if you rented from one Enterprise location but realized you lost an item after returning the vehicle, you can still contact any Enterprise location for assistance. They may be able to help coordinate efforts to locate your lost item or provide guidance on the best course of action.
What can I do to minimize the chances of losing items in a rental car?
To minimize the chances of losing items in a rental car, it’s recommended to:
- Double-check the vehicle before returning it to ensure you have collected all your belongings.
- Create a checklist of personal items and ensure they are accounted for before leaving the rental vehicle.
- Keep important items secure and within your reach during your rental period.
- Avoid leaving valuable items in plain sight, as this may attract attention and increase the risk of theft.
Does Enterprise keep lost items?
Yes. Most Enterprise Lost and Founds will hold items for 30 days or more.
Is Enterprise the best rental car company?
Finding out what rental car insurance company is the best depends on your unique situation. Overall, the top three rental car companies are Alamo, Enterprise, and National.
Do Enterprise rental cars have tracking devices?
Yes. Enterprise partnered with LoJack to provide stolen vehicle recovery and connected car systems which use GPS technology to log trip history and help law enforcement locate stolen vehicles.
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Enter your ZIP code below to view companies that have cheap auto insurance rates.
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Daniel Walker
Licensed Auto Insurance Agent
Daniel Walker graduated with a BS in Administrative Management in 2005 and has run his family’s insurance agency, FCI Agency, for over 15 years (BBB A+). He is licensed as an insurance agent to write property and casualty insurance, including home, life, auto, umbrella, and dwelling fire insurance. He’s also been featured on sites like Reviews.com and Safeco. To ensure our content is accura...
Licensed Auto Insurance Agent
Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.